Terms of service

Welcome to Pottery Barn Decor. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, please do not use our website.

Eligibility

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

You agree to use the website only for lawful purposes and in accordance with these Terms of Service.

Products and Availability

Pottery Barn Decor offers products including area rugs, wall art, wall mirrors, and wall decor.

We make every effort to display product descriptions, images, and pricing accurately. However, we do not guarantee that all information on the website is complete, current, or error-free.

We reserve the right to modify, discontinue, or limit the availability of products at any time without prior notice.

Pricing and Payments

All prices displayed on the website are listed in U.S. Dollars unless otherwise specified.

We accept the following payment methods:

  • Visa

  • MasterCard

  • JCB

  • PayPal

By providing payment information, you represent and warrant that you are authorized to use the selected payment method.

We reserve the right to cancel or refuse any order suspected of fraud, unauthorized activity, or pricing errors.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Processing times may be extended during holidays, promotional periods, or unforeseen circumstances.

Shipping Policy

Standard Shipping

  • Carrier: DHL or FedEx

  • Estimated Delivery Time: 10–15 days after shipment

  • Shipping Fee: USD 12.95

Free Shipping

  • Carrier: EMS

  • Estimated Delivery Time: 15–25 days after shipment

  • Available for orders of USD 50 or more

Delivery times are estimates and are not guaranteed. Delays caused by carriers, customs authorities, weather conditions, or other factors beyond our control may occur.

Shipping Regions

We sell and ship products worldwide except for certain locations within Asia and remote regions where delivery services may be unavailable or restricted.

We reserve the right to decline or cancel orders that cannot be fulfilled due to shipping limitations.

Returns and Refunds

Customers may request a return within 15 days of receiving their order.

Returned items must be in original condition and comply with the requirements outlined in our Return and Refund Policy.

Refunds will be issued after returned items are received and inspected.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, website design, and other materials, is the property of Pottery Barn Decor or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

Prohibited Activities

Users agree not to:

  • Violate any applicable laws or regulations.

  • Use the website for fraudulent purposes.

  • Attempt unauthorized access to website systems or data.

  • Interfere with website functionality or security.

  • Upload malicious software, viruses, or harmful code.

Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Pottery Barn Decor disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Pottery Barn Decor shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the use of the website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the applicable order.

Indemnification

You agree to defend, indemnify, and hold harmless Pottery Barn Decor, its affiliates, employees, officers, and agents from any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms of Service or misuse of the website.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with applicable laws without regard to conflict of law principles.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised terms.