Shipping policy

Thank you for shopping with Pottery Barn Decor. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

Shipping Destinations

We proudly serve customers worldwide.

However, we currently do not ship to certain remote locations within Asia and select special regions where shipping services may be limited, unavailable, or restricted.

If we are unable to deliver to your location, our customer support team will contact you regarding available alternatives or order cancellation options.

Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully verified and received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended slightly.

Shipping Methods and Delivery Times

Standard Shipping

  • Carrier: DHL or FedEx

  • Estimated Delivery Time: 10–15 business days after shipment

  • Shipping Cost: USD 12.95

Free Shipping

  • Carrier: EMS

  • Estimated Delivery Time: 15–25 business days after shipment

  • Available for orders totaling USD 50 or more

Delivery estimates begin once the order has been shipped and tracking information has been issued.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several days to appear depending on the carrier and destination.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping fees.

We recommend checking local customs regulations before placing an order.

Delivery Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • Transportation disruptions

  • Carrier-related issues

  • Public holidays

  • High seasonal demand

Pottery Barn Decor is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders delayed, lost, or delivered to the wrong address due to incorrect information provided by the customer.

Additional shipping charges may apply if a package must be re-shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Payment Methods

We currently accept the following payment methods:

  • Visa

  • MasterCard

  • JCB

  • PayPal

All transactions are processed through secure payment gateways.

Returns

Customers may request a return within 15 days of receiving their order.

Returned products must meet the eligibility requirements outlined in our Return and Refund Policy.

For complete return instructions, please refer to our Return and Refund Policy page.