Contact information
Trade Name: Pottery Barn Decor
Website: potterybarndecorus.com
Physical Address: 1936 Metz Lane, Durango, CO 81301
Customer Support Email: service@potterybarndecorus.com
If you have any questions, concerns, or need assistance, our support team is here to help.
Customer Support
📧 Email: service@potterybarndecorus.com
Our customer service team is ready to assist you with:
- Order inquiries
- Product information
- Shipping updates
- Return and refund support
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
Response Time
We aim to respond to all inquiries within 24–48 business hours.
Additional Support
For faster assistance, especially regarding orders, please include your:
- Order number
- Full name used at checkout
- Brief description of your issue
This helps us resolve your request more quickly and accurately.