Privacy policy

At Pottery Barn Decor, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Payment information

  • Order history

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring website

  • Pages viewed

  • Date and time of access

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, enhance user experience, analyze website traffic, and support marketing activities.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our products and services

  • Personalize your shopping experience

  • Detect fraud and enhance security

  • Comply with legal obligations

  • Send promotional communications when permitted by law

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties, including:

  • Payment processors

  • Shipping carriers and logistics providers

  • Website hosting providers

  • Analytics and marketing service providers

  • Government authorities when required by law

These third parties are only permitted to use your information for purposes necessary to provide services on our behalf.

Payment Security

Transactions are processed through secure payment providers.

We support the following payment methods:

  • Visa

  • MasterCard

  • JCB

  • PayPal

We do not store complete payment card information on our servers.

International Customers

Pottery Barn Decor serves customers worldwide, except for certain locations within Asia and remote regions where shipping services may be limited or unavailable.

If you access our website from outside the United States, your information may be transferred to, stored, and processed in jurisdictions that may have different data protection laws than your country.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Provide customer service

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of personal data

  • Restriction of processing

  • Objection to certain data uses

  • Withdrawal of consent where applicable

To exercise your rights, please contact us using the information below.

Marketing Communications

You may opt out of promotional emails at any time by using the unsubscribe link included in our communications or by contacting us directly.

Please note that transactional messages related to orders and account activity may still be sent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.